06 / Questions
Frequently asked questions.
Travel, safety, food, weather, cancellation, and hotel details, kept close for calm repeat access.
What is included in the retreat package?
Your retreat package includes four nights of accommodation at Panorama Hotel & Resort, all set vegetarian meals (breakfast, lunch, and dinner), all retreat sessions and workshops, a Norway excursion, gong ceremony, fire ceremony, breathing exercises, sound healing, and your participation certificate. Access to the spa facilities is included for all hotel guests; any spa treatments are at an additional cost.
What is NOT included?
Flights and travel to and from the hotel are not included in the retreat price. You are responsible for booking your own travel to Bergen Airport Flesland. Travel insurance, visas and entry documents, spa treatments (massages, etc.), and any personal expenses are also not included.
Do I need to arrange my own travel documents?
Yes. Please ensure your passport is valid and that you meet any visa or entry requirements for your destination. Travel documentation and eligibility sit with each participant, so we recommend checking requirements in advance to support a smooth journey.
What is the cancellation and refund policy?
We understand that life can shift unexpectedly. If you need to cancel your place, please notify us in writing as soon as possible at
retreats@thetranquillity.co.uk. Cancellations made more than 60 days before the retreat are eligible for a full refund minus the non-refundable £100 deposit. Cancellations made between 30 and 60 days prior will receive a 50% refund. Cancellations made within 30 days of the retreat are non-refundable. We strongly encourage all participants to hold comprehensive travel insurance to cover unforeseen cancellations. In the unlikely event that The Tranquillity needs to cancel or postpone the retreat, all participants will be notified immediately and offered a full refund or the option to transfer to a future date.
Is travel insurance required?
Travel insurance is the responsibility of each participant and is strongly recommended for all attendees. Please ensure your policy covers international travel, medical expenses, and trip cancellation or curtailment. The Tranquillity cannot be held responsible for any costs arising from travel disruption, medical emergencies, or cancellation due to circumstances outside our control.
What are the dietary arrangements?
All meals during the retreat are vegetarian, prepared by the hotel’s Restaurant Vesterled using fresh, locally sourced ingredients. No alcohol is served during the retreat. If you have specific dietary needs or allergies, please include them in the Brief History form so we can inform the hotel.
What if my dietary requirements change after I submit the Brief History form?
If your dietary requirements or food allergies change after submitting your Brief History form, please contact the retreat team directly at
retreats@thetranquillity.co.uk and we will update your information with the hotel as soon as possible.
What if I have a health condition or am unsure if the retreat is right for me?
Some of the practices we offer, including breathwork, ceremony, and deep meditative work, can bring about powerful physical and emotional responses. We ask that all participants take personal responsibility for disclosing any relevant health conditions in the Brief History form. If you are unsure whether any aspect of the retreat is suitable for you, please consult your GP or medical practitioner before attending and reach out to us at
retreats@thetranquillity.co.uk with any questions.
Is there a shuttle from the airport?
The hotel is approximately 44 km (about 40 minutes by car) from Bergen Airport Flesland. Each participant is responsible for arranging their own travel to and from the hotel. Public transport is available but takes approximately 2 hours 30 minutes. Car hire or taxi is recommended for the most comfortable journey.
What is the weather like in October?
October on the Norwegian west coast is cool, with average temperatures between 6°C and 11°C (43°F to 52°F). Rain is frequent, so waterproof layers are essential. The scenery during this season is stunning, with autumn colours and dramatic coastal light.
Can we see the Northern Lights?
October sits beautifully within the northern lights season, and we have chosen this timing with that wonder in mind. The aurora borealis is a gift of nature and cannot be guaranteed by anyone. Should she appear, it will be one of the most extraordinary moments of your journey. Should she not, everything else about this retreat will still take your breath away. We recommend downloading an aurora forecast app such as SpaceWeatherLive to track activity during your stay.
Is there Wi-Fi at the hotel?
Yes, complimentary Wi-Fi is available throughout the hotel and event spaces. That said, we encourage you to embrace this time as an opportunity to disconnect and be fully present in your experience.
Is there a spa?
Yes. Panorama Hotel has a wellness centre with two outdoor hot tubs, warm water pools, a cold plunge pool, steam bath, sauna, and a floating sauna on the water. All guests have complimentary access to these facilities. Additional spa treatments such as massages are available at an extra cost and can be booked directly with the hotel.
What time does the retreat finish on the final day?
Our closing ceremony and farewell lunch on Day Five concludes at approximately 14:30. We strongly encourage all participants to book return travel for the evening of 9 October or the morning of 10 October, so that you can be fully present for our closing without any travel pressure. Bergen Airport Flesland is approximately 40 minutes by car from the hotel.
Can I arrive early or stay after the retreat?
If you would like to arrive a day early or extend your stay after the retreat, we have negotiated a special standard room rate exclusively for retreat participants. You can book directly with the hotel using the block code below.
Enter code
bl-retreat_standard in the ‘Block Code’ section before submitting your dates on the hotel booking page. The code is valid on the following dates only:
3rd and 4th October (early arrival) and
9th and 10th October (late departure). Payment is made at the time of booking, with 24-hour free cancellation.
If you need both an early arrival and a late departure, the code applies to one booking at a time. Simply complete two separate bookings, entering the code for each. Additional nights are at your own expense and subject to availability. You can book via the
Panorama Hotel & Resort website.